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Delete a User Completely

This will remove all information Usertour has about a user. Here’s how to do it:
  1. Go to the Users page and find the user
  2. Select the row with the user’s information
  3. Click “Delete user”
If the user signs into your app again (and usertour.identify() is called), they’ll be recreated in Usertour - but without any history of completed flows.

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Delete a Single Flow/Checklist/Launcher Session

This only deletes the record for a single session. This is useful when you want to:
  • Make a flow/checklist eligible for auto-start again (if it has auto-start conditions)
  • Show a launcher again if it was previously dismissed
Here’s how to do it:
  1. Go to the content’s detail page
  2. Select one of the user’s flow sessions
  3. Click the three-dot menu on the right
  4. Select “Delete session”

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Dismiss a Flow for All Users

You can dismiss a flow for everyone by unpublishing it. This is especially helpful when:
  • You accidentally published the wrong flow
  • You have an old version running with an error that’s causing users to get stuck (preventing other flows from starting)
Important note: In these cases, publishing a new version won’t help because users who already started the flow will stay on the old version. However, for checklists and launchers, publishing a new version will automatically update users to the latest version, even if they’re currently using it.