Deleting user data

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Delete a User Completely

This will remove all information Usertour has about a user. Here’s how to do it:

1. Go to the Users page and find the user
2. Select the row with the user’s information
3. Click “Delete user”

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Delete a Single Flow/Checklist/Launcher Session

This only deletes the record for a single session. This is useful when you want to:

• Make a flow/checklist eligible for auto-start again (if it has auto-start conditions)
• Show a launcher again if it was previously dismissed

Here’s how to do it:

1. Go to the content’s detail page
2. Select one of the user’s flow sessions
3. Click the three-dot menu on the right
4. Select “Delete session”

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Dismiss a Flow for All Users

You can dismiss a flow for everyone by unpublishing it. This is especially helpful when:

• You accidentally published the wrong flow
• You have an old version running with an error that’s causing users to get stuck (preventing other flows from starting)

Important note: In these cases, publishing a new version won’t help because users who already started the flow will stay on the old version. However, for checklists and launchers, publishing a new version will automatically update users to the latest version, even if they’re currently using it.