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Contact Us

Need help or have questions? We’re here to help:

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Technical Requirements

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Internet Connection

Note: Usertour requires an active internet connection to function.
Usertour is a cloud-based solution that needs internet connectivity to:
  • Load and display user experiences
  • Track user interactions
  • Update content in real-time
  • Sync user data

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Deployment Options

  • ✅ Fully managed cloud service
  • ✅ Automatic updates
  • ✅ Built-in analytics
  • ✅ Zero maintenance
  • ✅ Enterprise-grade support

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Self-Hosted

  • ✅ Free for production and commercial use (Community Edition, MIT)
  • ⚠️ Business/Enterprise features require a license
  • ✅ Complete data control
  • ✅ Custom deployment options
  • ✅ Private network support
  • ✅ Custom domain support

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Application Support

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Web Applications

  • ✅ Cloud-based web applications
  • ✅ Single-page applications (SPAs)
  • ✅ Progressive web applications (PWAs)
  • ✅ Mobile web browsers

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Desktop Applications

  • ❌ Local desktop applications (e.g., Outlook)
  • ❌ Offline applications
  • ❌ Third-party applications

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Mobile Applications

  • ❌ Native mobile apps
  • ✅ Mobile web browsers
  • ✅ Responsive web applications

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Integration Requirements

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JavaScript SDK

  • ✅ Easy to install via npm or CDN
  • ✅ Works with any web application
  • ✅ Supports modern web frameworks
  • ✅ Lightweight and performant

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Single-Page Applications

Note: Usertour fully supports SPAs and automatically handles route changes. No manual configuration is required.

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Product Experience Platform

Note: Usertour is a product experience platform that helps you:
  • Guide users through your product with interactive tours
  • Create in-app checklists for task completion
  • Build feature launchers for easy access
  • Deliver contextual help within your application

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Accounts & Projects

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Is there a limit on the number of projects?

No. A project is one application in Usertour, and an account can belong to any number of projects on any plan. Each project has its own subscription. See Projects for how to add a project for a second application and switch between projects.

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Can I use one project for several applications?

We recommend one project per application. Content, themes, attributes, end users and team members are all scoped to a project, so keeping applications in separate projects keeps their data apart. Environments are for the development, staging and production setups of a single application, not for separating applications. See Projects vs. environments.