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Contact Us

Need help or have questions? We’re here to help:

• 📧 Email: support@usertour.io
• 🎫 GitHub: Open an issue
• 🤠 Twitter: @Usertourio
• 💬 Discord: Join our community

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Technical Requirements

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Internet Connection

Note: Usertour requires an active internet connection to function.

Usertour is a cloud-based solution that needs internet connectivity to:

• Load and display user experiences
• Track user interactions
• Update content in real-time
• Sync user data

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Deployment Options

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Cloud Hosting (Recommended)

• ✅ Fully managed cloud service
• ✅ Automatic updates
• ✅ Built-in analytics
• ✅ Zero maintenance
• ✅ No AGPL compliance required
• ✅ Enterprise-grade support

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Self-Hosted

• ⚠️ Requires AGPL v3 compliance
• ✅ Complete data control
• ✅ Custom deployment options
• ✅ Private network support
• ✅ Custom domain support

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Application Support

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Web Applications

• ✅ Cloud-based web applications
• ✅ Single-page applications (SPAs)
• ✅ Progressive web applications (PWAs)
• ✅ Mobile web browsers

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Desktop Applications

• ❌ Local desktop applications (e.g., Outlook)
• ❌ Offline applications
• ❌ Third-party applications

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Mobile Applications

• ❌ Native mobile apps
• ✅ Mobile web browsers
• ✅ Responsive web applications

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Integration Requirements

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JavaScript SDK

• ✅ Easy to install via npm or CDN
• ✅ Works with any web application
• ✅ Supports modern web frameworks
• ✅ Lightweight and performant

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Single-Page Applications

Note: Usertour fully supports SPAs and automatically handles route changes. No manual configuration is required.

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Product Experience Platform

Note: Usertour is a product experience platform that helps you:

• Guide users through your product with interactive tours
• Create in-app checklists for task completion
• Build feature launchers for easy access
• Deliver contextual help within your application