Users and Segments

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Overview

Want to know who’s using your product and how they’re using it? The Users page is your window into user behavior. It shows you everyone who’s been identified by Usertour in your application, making it easy to:

• See who’s active
• Understand user patterns
• Create targeted experiences
• Track engagement
• Personalize your approach

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Understanding User Segments

Think of segments as different groups of users you want to target. We offer three ways to create these groups:

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Default Segments

These are your ready-to-use segments, like “All users”. They’re created automatically and can’t be changed - perfect for broad targeting.

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Attribute-Based Segments

Need to target users based on specific characteristics? This is where you’ll create segments based on user or company attributes:

1. Head to the Users page
2. Look for the filter panel on the left
3. Pick the attributes you want to filter by
4. Choose which columns to show
5. Hit Save segment to either update an existing one or create a new one

Heads up: If you’re using identify() in usertour.js, remember that User ID and Company ID aren’t automatically created as attributes. To use them in filters, you’ll need to send them as attributes in the second argument.

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Manual Segments

Got a list of specific users you want to target? Maybe from a spreadsheet or your CRM? Manual segments are perfect for this:

1. Click the + New button above the segment list
2. Pick your users from the list
3. Match them by email or user ID
4. Save and you’re done!